Return Policy
【 Returns 】
For U.S. orders, most products can be returned within 30 days of purchase.
For international orders, the return period for remote areas can be extended to 60 days, applicable only to regions where shipping takes more than 20 business days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
*Please note: Custom dice are non-refundable and non-exchangeable.
Additionally, any items purchased on clearance or in a blind box/mystery package are not eligible for returns.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
【Refunds (if applicable) 】
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
【Late or missing refunds (if applicable) 】
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@dragonstonegaming.com
【Sale items (if applicable) 】
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
【Exchanges (if applicable) 】
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
support@dragonstonegaming.com
【Gifts】
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
