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Support hours: Monday-Friday, 10am-6pm
Orders & Shipping
Can I make changes to my order before it ships?
Can I make changes to my order before it ships?
Yes, as long as you’re able to reach out to us before your order is out the door.
Please contact us at support@dragonstonegaming.com for more information. Please
note, depending on the nature of the request, we may need to cancel the original
order.
Why was I charged tax?
Why was I charged tax?
We are not in control of taxes that are charged – they are added in automatically and are subject to your local tax laws. This includes international orders.
Why is my payment not going through?
Why is my payment not going through?
Please double check your proper billing zip code as well as the information on your payment method. If you continue to have issues submitting an order, please reach out to us at support@dragonstonegaming.com
Will I be charged immediately when I place an order?
Will I be charged immediately when I place an order?
Yes, your card will be charged immediately upon placing the order.
How long will it take for my order to arrive?
How long will it take for my order to arrive?
All the products are handmade items, so each order will take about 1-2 weeks to process before it was shipped out, I just hope you guys know that I will make them with my heart and passion. So I think it is worth to wait :)
Estimated shipping times
US orders:
Regular shipping time is 12-14 business days to arrive.
Other Countries :
Regular shipping time is 12-22 business days.
For more details, please click DragonStone Shipping Info
How do I track my order?
How do I track my order?
Once your order ships you’ll receive a separate email from us with confirmation of the shipment and any relevant details.
Additionally, you’ll receive an email when your order reaches its destination.
If you are an international order, please provide this tracking number to your local post office so they can alert you when the package arrives.
My order is a gift. Do you include pricing information within the package?
My order is a gift. Do you include pricing information within the package?
Thanks for gifting our product.
Hopefully they make the gamer in your life happy (and add some awesome flair to their rolls).
Our packages do not ship with pricing information in the box, so you are safe with us!
My order never arrived, what should I do?
My order never arrived, what should I do?
Please reach out to us at
support@dragonstonegaming.com
How can I receive free shipping on my order?
How can I receive free shipping on my order?
All orders over $100* are eligible for free shipping.
Sadly, this does not include orders going to Australia, New Zealand, and select parts of Africa and Asia.
Unfortunately, due to the drastically increased shipping rates in these regions, we are not able to offer free shipping, but we can offer a flat $10.95 shipping on orders over $100.00 to these areas.
* $100 must include qualifying items. Excluded items: digital products, custom or made-to-order products, and 3rd party products shipped from another facility!
Do red packages really ship faster?
Do red packages really ship faster?
Unfortunately,
all our packages ship at the same speed, regardless of color. But don’t tell the orcs!
Returns and Exchanges
What is your return / exchange policy?
What is your return / exchange policy?
● For U.S. orders, most products can be returned within 30 days of purchase.
● For international orders, the return period for remote areas can be extended to 60 days, applicable only to regions where shipping takes more than 20 business days.
*Please note: Custom dice are non-refundable and non-exchangeable.
Additionally, any items purchased on clearance or in a blind box/mystery package are not eligible for returns.
For more details, please click DragonStone Gaming Return Policy
How do I make a return / exchange?
How do I make a return / exchange?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
For more details, please click DragonStone Gaming Return Policy
When will I receive my refund?
When will I receive my refund?
You will receive your refund once we have received the returned product back at our warehouse.
Please note, it may take 3-5 business days for the refund to credit back to your original form of payment depending on your financial institution.
My package arrived damaged, what do I do?
My package arrived damaged, what do I do?
We’re sorry to hear that! Fortunately, our dice are rather resistant and most are packaged in metal tins that should protect them.
If this is not the case, and you’ve received damaged products, please send a photo of the damage to support@dragonstonegaming.com to receive instructions on the next move.
My item was damaged outside of the 30-day return window. What should I do?
My item was damaged outside of the 30-day return window. What should I do?
Send us a photo anyway at support@dragonstonegaming.com
If this damage is from a manufacturing defect or anything beyond regular wear and tear, we can review the case and work with you on a solution.
What condition do my products need to be in to be eligible for a return?
What condition do my products need to be in to be eligible for a return?
Products must be returned in the quantity they were ordered, and with the included tins/packaging. All products should be unopened and in original packaging.
Can I return a pre-ordered product?
Can I return a pre-ordered product?
Absolutely!
However, please note that if you return it and then reorder, you will not be eligible for the special prices and promotions offered during the pre-order period. If you insist on returning, even Cthulhu would feel heartbroken.
General Inquiries
Are your dice balanced?
Are your dice balanced?
Yes. We produce hand-swirled resin dice, our dice are free from the imperfections or microbubbles found within traditional acrylic dice.
All dice carry some level of imperfection within them, but ours are as close to perfectly balanced as you can get without purchasing casino dice.
What makes your dice different?
What makes your dice different?
We’re glad you asked.
We use premium resin materials throughout our manufacturing process. Each color is hand-swirled inside a silicone mold, laser engraved with a wicked symbol, inlaid with complementary colors, and finished in either a matte or high-gloss finish. You can literally feel and hear the difference between our dice and the competition.
We’re also pushing the boundaries of tradition, exploring more convenient accessories for tabletop games, so that more people can enjoy the joy of D&D.
Will these dice make me roll better?
Will these dice make me roll better?
I wish! Our dice are balanced, so if you're using imbalanced dice, you'll likely roll closer to average over many games. In the long run, only luck or cheating can ensure better results with your dice. And I’m definitely not a cheater!
Do you sell your product wholesale?
Do you sell your product wholesale?
Yes, we do! Please contact us for more information.
Do you offer custom dice?
Do you offer custom dice?
Yes, we offer traditional custom dice, but the production time will be longer than for in-stock dice. Currently, we are also promoting and producing our new SpinDice, which you can check out via the link.
Please note that international shipping is not included in the cost of custom dice, and custom dice are not eligible for returns or exchanges.
